Although it is not a requirement of the SRA that a firm has an office procedures manual, trying to manage a firm without having a means by which all staff can access information about how the firm operates, what its policies and procedures are and what must be done by individuals in order to implement those policies and procedures, is almost impossible.
Moreover, if the firms wishes to be accredited to Lexcel or the Conveyancing Quality Scheme (CQS), or achieve the Legal Aid Agency’s Specialist Quality Mark (SQM), then it will need to have written policies and procedures in place and, whilst not a requirement, an office procedures manual is the obvious vehicle through which this can be undertaken.
However, a Solicitors Office Procedures Manual is only of real value if it is kept up to date, accessible to all relevant personnel and easy to access and understand. A manual that contains incorrect information or simply informs the shelf on which it sits is of benefit to no one.
The Infolegal Solicitors Office Procedures Manual may be the very solution your firm has been seeking.