An Office Procedures Manual is the cornerstone of good practice for law firms. Although the Solicitors Regulation Authority (SRA) doesn’t mandate a manual, having one is widely recognised as best practice and essential for firms seeking Lexcel, CQS or SQM accreditation, and for creating a robust risk and compliance framework.
A comprehensive manual ensures everyone in your firm knows how the business operates, what policies are in place, and how to follow them. Without consistent, accessible policies and procedures, it’s hard to manage risk, deliver excellent client care, or stay compliant with regulatory standards.
The Infolegal Office Procedures Manual is available in formats suited to:
Each version gives you a ready-to-adopt structure that can be edited and expanded as your firm evolves.
The Manual is compliant with Lexcel, the Conveyancing Quality Scheme (CQS) and also with the various legal aid requirements including the Specialist Quality Mark (SQM) and the Legal Aid Agency’s Standard Contract Terms 2017 (Crime) and 2018 (Civil). The InfoHub also shows where a particular section of the Manual corresponds with the various standards.
The Infolegal Office Procedures Manual brings together all the key elements a law firm needs to manage its compliance and operations confidently:
The Manual is supplemented by a wide range of editable documents—business plans, data protection notices, complaints procedures, and more—ready to integrate into your firm’s workflows.
The Manual can be used as a hard copy, stored on a shared drive, or hosted on your firm’s intranet or Infolegal InfoHub. It’s structured so that policies, procedures and templates are easy to find, update and implement. The Manual is written in an easy to read style so that staff are not put off finding out what the firm requires of them in the various areas. We take the view that a manual which is not regularly consulted might as well not exist!
Infolegal keeps the Manual up to date so your procedures remain aligned with changes in law and regulation. This ongoing revision makes it a living compliance tool—not just a reference document that gathers dust.
Updates are shown in track changes format so that those firms that have adopted an earlier version can easily make changes to keep it current and up-to-date.
Please feel free get in touch with us. We will always do our best to get back to you as soon as possible and always within 1-2 business days.
